Heritage Gas Services Limited is fully committed to ensuring the security and protection of the personal data we hold.
Any personal information provided to or gathered by Heritage Gas Services Limited is controlled by Heritage Gas Services Limited, a company registered in England & Wales under number 08361282 and whose registered office is at 16 Colepits Wood Road, Eltham, London, SE9 2QF.
Our Central Heating, Plumbing and Installations services are referred to as the “Services” below.
You can contact us via email at email@example.com or you can reach us by telephone on 0800 285 1789
Here we set out the details of the types of personal data we collect. We subsequently set out what we use the data for:
Your contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with you, job details (e.g. boiler repairs), household details, repairs and service history, complaints details, incident details, and appointment details. Transaction and payment information: credit card details you provide to make payment for the Services. Purchase and account history: records relating to the products and services which you have purchased or used.
You are not required to provide to us any of the personal data described above, however, if you do not do so, we may not be able to provide a service to you.
Contract We process the personal data listed above to enter or fulfil the contract between us.
Legal Obligation We process these items of your personal data because we have a legal obligation to.
Legitimate interest We process these items of your personal data because we have a legitimate interest to do so.
We collect data in order to: Complete jobs, send quotes/invoices, accept/track payments, send service reminders - If we have provided a service that includes an installation of a gas appliance or a gas appliance service, we will automatically sent you a service reminder in 12 month’s time. It is important for the safety of your household to have your boiler serviced regularly and to maintain the warranty of the boiler with the manufacturer.
We will collect personal data from a number of sources. These include:
Directly from you: purchase services from us, complete forms we provide to you, make a complaint, exercise your statutory rights, contact us by phone, email or communicate with us directly in some other way.
Other companies we work with: provide us with information to help us deliver our services to you.
Service engineers: who will provide us with information about your boiler and central heating details.
Third party data and insight providers: companies which provide us with relevant information about you which we append to our existing records, to help us operate our business and deliver our services to you.
Other people linked to your account: if someone pays your bill on your behalf we may obtain information about you from them.
Insurance providers: provide us with information about claims or complaints they receive from you or your representative.
We share personal data with the following categories of third parties:
For warranty and servicing of boilers with boiler manufactures.
Financial Transactions: relating to our Services are handled by our payment services, Xero and Paypal Here. We will share transaction data with our payment service providers on to the extent necessary for purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at http://www.xero.com/uk/about/terms/privacy/ and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Website Where information is obtained through or as a result of your use of our website, www.heritagegas.co.uk we use this information for the following purposes:
To add value to visitors’ experiences when using our website, we may provide links to other websites or resources for you to access at your sole discretion, but you agree that we shall not be responsible or liable to you in respect of the availability or content of, or consequences of you linking to, any such external site and you should review the privacy notices of those sites before proceeding; although we welcome links to this site, we shall be entitled to demand that such links are broken if we consider the content or nature of the linking site to be unsuitable or unprofessional, as we see fit.
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
Legal basis; where we use/store your data because it is necessary for the performance of the contract between you and us. Length of time; the information which is held on our Field Management System is held indefinitely, or until such a time as you contact us to request your information/details are removed from our database.
Where we use/store data because it is necessary for our legitimate business interests; We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for long as it is necessary for the performance of the contract between you and us (or if earlier, we no longer have a legitimate interest in using/storing your data).
You may have the following rights in relation to your personal data:
The right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;
The right to access the personal data we hold about you; the right to request the correction of inaccurate personal data we hold about you; the right to request the blocking or deletion of your personal data in some circumstances; the right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you); and the right to withdraw your consent.
You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.
If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first. You can contact us via email at firstname.lastname@example.org or you can reach us by telephone on 0800 285 1789.